OnePlus says it’s working to fix the OnePlus 9 Pro’s overheating problem.

It’s been less than a month since OnePlus unveiled an all-new flagship lineup, and the company has already pushed forward three software updates for the OnePlus 9 and OnePlus 9 Pro. This update introduced several optimizations and improvements for the system, connectivity, camera on both devices, and also included the latest Android security patch. However, the OnePlus 9 Pro has one major unsolved issue so far.

Temporarily the phone is suffering from an annoying overheating issue rendering the phone useless. This problem mainly occurs when taking pictures or videos on the phone, but user reports on the OnePlus community forum say it can also occur while doing other tricky things.

When the phone overheats, it automatically disables the “High Power Consumption Feature” and displays the following warning when using the camera app. “Current device temperature is too high. Shooting is being paused for a while.”, “Cellphone temperature is too high to take pictures.” You may also see Android system notifications along with the warnings mentioned above.

Interestingly, the overheating issue seems to be software related as the aforementioned notifications pop up at relatively low temperatures. Android Police’s Artem points out that recording videos at low ambient temperatures of 70°F (~21°C) can trigger an overheat warning on the OnePlus 9 Pro. At the same time, other phones used with him do not face such problems at similar temperatures.

Currently I can’t comment on the exact cause of this issue, but reports suggest it could be due to high background app usage or temperature sensor issues. OnePlus is aware of this issue and is currently working on a fix. A spokesperson for the company said the publication is a known issue and will be addressed through a software update. Updates will start rolling out to users over the next few weeks.

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